Shipping & Returns Policy

Shipping and Returns Policy for RET Electrical Supplies

At RET Electrical Supplies, we strive to provide our customers with the best possible shopping experience. We understand that sometimes returns may be necessary, so we have outlined our policy below for your convenience.

Shipping Policy For Victoria

We offer free shipping for all orders with a value over $450 (ex.gst), while a flat shipping fee of $15 (ex.gst) is applied for orders valued under $450 (ex.gst). If an order is placed and paid by 10am, we guarantee to dispatch it on the same day. The estimated delivery time for all orders is 1 to 3 business days. All deliveries are made Monday to Friday only, excluding weekend and public holidays.

Shipping Policy For Other States (NSW, ACT, TAS, QLD, SA, WA, NT)

Flat rate shipping cost will be shown in shipping options and free shipping policy will not offered.

Shipping Policy For Bulky/Heavy Items & Non-Metro/Remote Areas

In some cases, there might be an additional shipping charges, but we will inform you before dispatching your order.

Eligible Returns

If you have ordered the wrong item, you may be eligible to return it. However, please note that we will charge a 20% re-stocking fee, and buyer is responsible for paying own freight for returns. Returns must be in resaleable conditions and within 7 days of the purchase date. We will not consider any claims made after 7 days.

Damaged Goods

If you have received a damaged item, please make a claim within 7 days or contact us immediately. The damage may have been caused by the delivery courier service. We will work with you to replace the damaged item as quickly as possible.

Faulty Products and Warranty

We stand behind the quality of our products and offer a warranty for product replacement. If you believe you have received a faulty product, please provide relevant information such as photos and invoices to make a claim for replacement warranty. You can submit a claim online on our contact us page. The warranty time period is specified in the product specification sheet.

We want to ensure that our customers are happy with their purchases from RET Electrical Supplies. If you have any questions or concerns about our shipping and returns policy, please don’t hesitate to contact us.

Get quality electrical accessories at affordable prices.

At RET Electrical Supplies we only offer the highest quality Australian standard electrical accessories delivered fast.

Call > 0415 267 627

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