For Victoria:
- Orders over $500 (ex. GST): Free shipping within Victoria metro areas
- Orders under $500 (ex. GST): Flat rate shipping fee of $15 (ex. GST) applies.
- Orders cut-off time: Approx. 10:00 AM, Monday to Friday
- Delivery time: Up to 2 business days for metro areas. Regional and remote areas may take longer.
For NSW, ACT, SA, QLD, TAS, WA, and NT:
- Orders under $100 (ex. GST): Flat rate shipping fee of $15 (ex. GST) applies.
- Orders over $100 (ex. GST): Standard flat rate shipping applies as below.
- New South Wales (2–3 business days): $25 (ex. GST)
- Australian Capital Territory (2–3 business days): $25 (ex. GST)
- South Australia (2–3 business days): $25 (ex. GST)
- Queensland (2–5 business days): $35 (ex. GST)
- Western Australia (3–5 business days): $35 (ex. GST)
- Tasmania (3–5 business days): $35 (ex. GST)
- Northern Territory (7 business days): $35 (ex. GST)
Bulk Orders & Remote Areas:
Additional charges may apply for bulk items and deliveries to regional or remote areas. We will contact you before dispatch if any extra shipping charges are required.
Eligible returns
If you have ordered the wrong item, you may be eligible to return it. However, please note that we will charge a 20% re-stocking fee, and buyer is responsible for paying own freight for returns. Returns must be in resaleable conditions and we will not consider any claims made after 14 days from the date of receipt of goods.
(Please note that shipping costs are non-refundable.)
Order Cancellation
If you wish to cancel your order after payment has been made, we can cancel the order and issue a refund. However, any credit card or PayPal transaction fees will be deducted from your refund.
If you paid by bank transfer or over the phone, no transaction fees apply, so you will receive a full refund.
If we cancel your order because the item is out of stock, you will receive a full refund with no transaction fees deducted.
If additional shipping charges are required for your order, we will contact you before shipping. If you choose to cancel the order because you do not wish to pay the additional shipping charges, any applicable credit card or PayPal transaction fees will be deducted from your refund. Payments made by bank transfer or over the phone will receive a full refund.
Damaged goods
If you have received damaged goods, please make a claim within 7 days or contact us immediately. The damage may have been caused by the delivery courier service. We will work with you to replace the damaged goods as quickly as possible.
Faulty products and warranty
We stand behind the quality of our products and offer a warranty for product replacement. If you believe you have received a faulty product, please provide relevant information such as photos and invoices to make a claim for replacement warranty. You can submit a claim online on our contact us page. The warranty time period is specified in the product specification sheet.
We want to ensure that our customers are happy with their purchases from us. If you have any questions or concerns about our shipping and returns policy, please don’t hesitate to contact us.
