FAQ

- Victoria 1-2 Business Day
- New South Wale 2-3 Business Day
- South Australia 2-3 Business Day
- Queensland 2-5 Business Day
- Australian Capital Territory 2-3 Business Day
- Western Australia 3-5 Business Day
- Tasmania 3-5 Business Day

Note: non-metro areas could take longer delivery day.

Yes, we dispatch all orders on the same day if order is placed by the 10AM cut-off time, Monday to Friday.

585 Burwood Hwy Knoxfield (Wilson Storage)

8:30am-5:30pm (Monday-Friday), 9:00am-3:00pm (Saturday)

We will send you the pickup instructions by text message or email when your goods is ready for pick up.

- Authority to leave (ATL), the courier will leave the parcel in a safe place at the delivery address without obtaining a signature.

- Signature delivery (SGR), the courier will obtain a signature from the receiver.

In some cases, there might be an additional shipping charges for bulky or oversized items or deliver to non-metro areas, but we will inform you before dispatching your order.

- Postcode 1000 to 1935
- Postcode 2000 to 2079, 2085 to 2107, 2109 to 2156, 2158, 2160 to 2172, 2174 to 2229, 2232 to 2249, 2557 to 2559, 2564 to 2567, 2740 to 2744, 2747 to 2751, 2759 to 2764, 2766 to 2774, 2776, 2777, 2890 to 2897.
- Postcode 3000 to 3062, 3064 to 3098, 3101 to 3138, 3140 to 3210, 3800, 3801.
- Postcode 4000 to 4018, 4029 to 4068, 4072 to 4123, 4127 to 4129, 4131, 4132, 4151 to 4164, 4169 to 4182, 4205, 4206.
- Postcode 5000 to 5113, 5115 to 5117, 5125 to 5130, 5158 to 5169, 5800 to 5999.
- Postcode 8000 to 8999
- Postcode 9000 to 9275, 9999.

Unfortunately, orders cannot be cancelled due to shipping delays, and returns are not accepted once the goods have been dispatched.

If your delivery is delayed, we recommend contacting the courier directly to check the status of your shipment or to request an expedited delivery if possible.

Normally, we do not offer same-day delivery.

However, if you need the goods urgently, please contact us to check availability.

In some cases, we may be able to arrange same-day delivery depending on your location and our schedule.

Please note that additional delivery charges may apply for this service.

Delivery times can vary due to several factors such as public holidays, increased parcel volumes, limited courier availability, or adverse weather conditions.

We always strive to dispatch orders as quickly as possible to avoid any unnecessary delays.

However, if the delay is caused by the courier company, please contact the courier directly or reach out to us so we can help you check the latest delivery status.

- For eligible return, we charge 20% re-stocking fee and buyer pays own freight for returns.
- Eligible return request valid for within 7 days, we will not consider any claims after 7 days.
- Returned items must be in resaleable conditions.
- Eligible returns must be approved and accepted by us.
- Shipping costs are non-refundable.

Please contact us on 0415267627, or send us an email within 7 days.

- We offer product replacement warranty.
- Buyer needs to provide evidences to make a claim for replacement warranty.
- Product warranty time period states in specification sheet.

If your product is faulty, please email us at sales@rmcet.com.au with the following details:

- Product information
- Invoice number or order number
- A brief description of the issue

Once we receive your claim, we’ll contact you to arrange a product replacement or further assistance.

- Direct Bank Transfer
- Credit Card
- EFTPOS
- Paypal

We use Eway Australia and Paypal for online payment.

Eway is certified as meeting level one PCI DSS compliance. This means all payment data is safeguarded to the highest measures of online security.

Some products are available on backorder due to stock shortages. This means that these products are temporarily out of stock and cannot be immediately provided to customers. It takes longer to prepare and deliver these products because of delays in the supply chain or issues in the manufacturing process.

While we don't have a shopfront, you can contact us at 0415267627, and we'll see if we can arrange a suitable time for you to view our products.

While we don't have a physical shop for cash transactions, we require orders to be paid in advance through website online, bank transfer or pay over the phone.

Yes, you can. After making the bank transfer, please contact us to confirm if the payment has been received.

If you use OSKO, the transfer is usually instant. However, non-OSKO transfers may take up to 24 hours to clear. For example, Commonwealth Bank may hold payments to new payees for 24 hours for security reasons.

We will arrange shipment once the payment has been received.